Series 900: Maintenance Management
Course 901: The Maintenance Supervisor's Role
Covers the basic types of maintenance organizations. Defines the supervisor's job and how it relates to maintenance planning and operations, and presents guidelines toward becoming a successful leader. Then it shows how to apply this leadership skill when working with and supervising hourly personnel.
Lesson 1 - Types of Maintenance Organization
Topics:
Maintenance management; Objectives and priorities; Comparing organizations; Span of control; Organizational charts; Department changes
Learning Objectives:
- Describe the functions of the first-line supervisor, the middle-level supervisor, and the top-level supervisor.
- List some of the common problems that lead to difficulties in operating a maintenance department.
- Outline the differences among functional organizations, area organizations, and the centrally controlled maintenance organization.
- Explain the chain of command of a given company using its organizational chart.
- Identify the elements that make employees resistant to reorganization, and what can be done to counter this resistance.
Lesson 2 - Defining the Supervisor's Job -
Topics:
Administrative vs job-related duties; Orientation and training; Performance evaluations; Discipline; Supervisory duties; Trouble symptoms
Learning Objectives:
- List the elements of the supervisor's administrative duties.
- Calculate workload.
- Explain why a strong preventive maintenance program is desirable.
- Calculate crew efficiency.
- Explain the values and uses of counseling, progressive discipline, and training.
- Calculate productivity.
- List the elements of the supervisor's job-related duties.
Lesson 3 - Supervising Hourly Personnel
Topics:
Promoting productivity; Evaluating crew members; Absenteeism; Leadership; Motivation; Getting along with the union; Communication
Learning Objectives:
- Explain the importance of safety and comfort in the workplace.
- Explain the importance of further training both to crew members and in terms of increased productivity.
- Describe the effect that a supervisor's good attitude can have on crew members.
- Describe the effect that dishonesty. incompetence, or indifference has on crew members
Lesson 4 - Becoming a Successful Leader
Topics:
Positive leadership; Motivation; Personal objectives; The supervisor's limits; Lost time
Learning Objectives:
- Explaining the need to encourage the full participation of employees and methods for obtaining this participation.
- Describe positive leadership style.
- List the elements that influence crew members' personal objectives.
- List causes of lost time.
- Identify three different management styles.
Lesson 5 - Maintenance Planning and Operations
Topics:
Assigning work; Reporting labor, stock use; PM inspections; Planned vs unscheduled maintenance; Contract work; Forecasting
Learning Objectives:
- Describe the way the first-line supervisor's position fits into the overall maintenance system.
- List five types of written orders that can be used for assigning work.
- Classify different kinds of repairs and list them in proper order of importance.
- List the duties of the maintenance planner and the maintenance engineer as they relate to the duties of the first-line supervisor.
- Define standard terms of the maintenance supervisor's vocabulary.
