Series 900: Maintenance Management
Course 902: Work Authorization Techniques
Covers the cost-saving concepts of using work order systems, and illustrates the different types of forms in common use. Explains how to develop and use information sources to implement maintenance management. Shows how to apply work standards and planning procedures to simplify a supervisor's job. Introduces the use of computers for first-line supervisors.
Lesson 1 - Work Order Systems
Topics:
Controlling costs with work standards; Engineering vs maintenance work orders; Standing work orders
Learning Objectives:
- Describe the use of the maintenance work order.
- Explain the importance of job priorities.
- Identify two basic types of work standards.
- Distinguish between the uses of the engineering work order and the maintenance work order.
- Describe the uses of the master schedule and the PM work order
Lesson 2 - Using Information Sources
Topics:
Computer-based system; Labor control information and reporting; Controlling major jobs; Material control; Maintenance costs
Learning Objectives:
- Explain the importance if using information sources.
- List the types of information that originate within the maintenance department and from other sources.
- List the elements that must be considered when developing a computer-based information system.
- Describe the uses of labor control information.
- Calculate manhour performances indexes.
Lesson 3 - Controlling Backlog through Planning
Topics:
Planning as a management tool; Planning concepts; Special considerations; Effect of planning on manpower use
Learning Objectives:
- Explain the role planning plays in reducing downtime costs and improving manpower use.
- List the five steps of the decision-making process.
- Define goals, objectives, policies, procedures, and programs in the context of maintenance planning.
- Describe the role of the maintenance planner.
- List six areas in which planning enhances labor use.
Lesson 4 - Applying Work Standards
Topics:
Time standards; Engineered performance standards; The spread sheet; Controlling backlog; Assigning priorities; Scheduling
Learning Objectives:
- Explain why standards are used.
- Describe quality and quantity standards and their uses.
- List five conditions a maintenance department must meet in order for standards to be workable.
- Describe how different types of standards are developed.
- State how the backlog can be analyzed to evaluate the makeup of the workforce.
Lesson 5 - Managing Maintenance by Computer
Topics:
Computer files; Processing data; Data processing support; Package programs; Computerizing essential maintenance information
Learning Objectives:
- Describe the function of the computer in maintenance information management.
- List the types of information that should be stored in a computer.
- List types of data processing support available to maintenance departments.
- Use basic computer terminology.
