Series 900: Maintenance Management
Course 905: Performance Improvement Strategies
Covers instructions to first-line supervisors in the strategies involved in improving performances, and presents proven methods for increasing maintenance productivity. Develops ways of evaluating training effectiveness and the management of time. Describes the information necessary to stimulate improvement in all facets of the maintenance program.
Lesson 1 - Evaluating Performance
Topics:
Areas of responsibility; Performance measures and trends; Utilizing labor; Measuring material use; Controlling costs, personnel
Learning Objectives:
- Give examples of the different interest levels of key maintenance personnel.
- Compute annual productive hours per worker.
- Compute costs per productive hour.
- List indicators that can help a supervisor control costs.
- Tell how performance trends are established.
Lesson 2 - Increasing Productivity
Topics:
Factors affecting productivity; Improving labor use; Work sampling; Observation periods; Tabulating results
Learning Objectives:
- List factors that adversely affect maintenance labor utilization.
- List factors that have an adverse effect on maintenance labor effectiveness.
- Describe the role of the supervisor in improving labor productivity.
- State how and why random sampling and work sampling are conducted.
Lesson 3 - Effects of Training
Topics:
Supervisor's role in training; Safety, apprentice training; Creating a
Learning environment; Motivating workers; Using competition Learning Objectives:
- Describe the first-line supervisor's role in training crew members.
- List the various forms in which training materials are available.
- Recognize the importance of on-going safety training.
- Give examples of how to conduct effective training sessions.
- Identify the roles that motivation, competition, and performance evaluation play in training crew members.
Lesson 4 - Managing Time
Topics:
Handling pressure; Establishing time objectives, Deadlines; Progress reports; Handling a crisis; Delegation; Improving your own productivity
Learning Objectives:
- Describe the influence that the quality and amount of supervision has on crew productivity.
- Explain the importance of setting deadlines and using progress reports.
- Indicator the importance of delegating work.
- List procedures a supervisor can follow to increase his or her own productivity.
Lesson 5 - Stimulating Improvement
Topics:
Performance improvement factors; Plant manager's and maintenance supervisor's roles; Developing a maintenance concept, objective
Learning Objectives:
- List the 15 factors that influence the success of any maintenance improvement effort.
- Recognize the importance and use of the maintenance concept.
- Trace the importance and use of the maintenance objective.
- Identify the development and role of maintenance procedures.
