Series 900: Maintenance Management
Course 909: Corrective Action with Employees
Covers corrective action and its objectives. Examines various disciplinary procedures. Lists the rights of the union and of the company in corrective action matters. Discusses the enforcement of safety and health rules.
Lesson 1 - Introduction to Corrective Action
Topics:
Objectives, provisions for corrective action; Just cause; Backing up corrective action; Probationary employees
Learning Objectives:
- Define corrective action.
- State the objectives of corrective action.
- List the basic procedures of corrective action.
- Describe the part third parties play in corrective action.
- List the steps of progressive discipline.
- Recognize the types of evidence that you should or should not use to support your corrective action measures.
- Explain the purpose of the probationary period for newly hired employees.
Lesson 2 - Handling Personal Misconduct -
Topics:
Kinds of corrective action; Organize for consistent action; Absenteeism; Loafing; Sleeping on the job; Gambling
Learning Objectives:
- Describe the oral warning procedure.
- Describe the written warning procedure.
- Describe the suspension procedure.
- Describe the discharge procedure.
- List the rights of the union to represent its members in corrective action matters.
- Explain how to deal with absenteeism and other forms of lost time.
- Explain how to deal with gambling.
Lesson 3 - Enforcing Company Procedures -
Topics:
Damage to company property; Poor craftsmanship; Safety violations; Grooming and dress; False statements
Learning Objectives:
- Summarize the procedures used to correct employees who damage company property.
- List the factors that must be considered when correcting employees who have damaged company property.
- State the two causes of poor craftsmanship and the corrective action that should be taken in each instance.
- List the steps necessary to enforce safety, health, grooming, and dress rules effectively.
- Identify the factors that must be considered when enforcing safety and health rules.
- Recognize the types of false statements workers might make.
Lesson 4 - Responding to Interpersonal Problems
Topics:
Refusal to comply with orders; Failure to follow directions; Threats; Obscene language; Physical assault; Horseplay; Fighting
Learning Objectives:
- Define insubordination.
- Give examples of refusals to comply with orders and explain how to deal with such acts.
- Describe instances in which employees fail to follow directions, along with the appropriate corrective action.
- Explain how to deal with threats, obscene language, and physical assault.
- Explain how to deal with horseplay.
- Describe ways of dealing with fighting among employees.
Lesson 5 - Dealing with Other Major Problems
Topics:
Alcohol and drug abuse; Theft; Union strategies regarding corrective action; Pitfalls of corrective action
Learning Objectives:
- Contrast the performance of problem drinkers against the performance of other employees.
- Define the term "qualified handicapped."
- Explain the effect the Rehabilitation Act of 1973 has on corrective action involving alcoholics and drug addicts.
- List procedures for dealing with employees who are drinking on the job or are in possession of alcohol or drugs.
- List procedures for dealing with employees who are suspected of theft.
- Describe the sorts of training resources that organized labor has at its disposal.
