Lesson 1: Evaluating Performance


Determining areas of responsibility; Measures of performance; Utilizing labor; Measuring material use; Control practices; Supervisory practices; Hourly activity patterns; Controlling costs; Controlling personnel; Reading performance trends; Reports to keep weekly; Reports to keep monthly; Measuring performance

– Give examples of the different interest levels of key maintenance personnel.
– Compute annual productive hours per worker.
– Compute costs per productive hour.
– List indicators that can help a supervisor control costs.
– Tell how performance trends are established.

Lesson 2: Increasing Productivity


Factors affecting productivity; Improving labor use; The technique of work sampling; Random sampling; Conducting work sampling; Observation periods; Tabulating results

– List factors that adversely affect maintenance labor utilization.
– List factors that have an adverse effect on maintenance labor effectiveness.
– Describe the role of the supervisor in improving labor productivity.
– State how and why random sampling and work sampling are conducted.

Lesson 3: Effects of Training


The supervisor’s role in training; Training workers from multicraft crews; Safety training; Apprentice training; Creating the environment for learning; Conducting effective training; Motivating crew members during training; Enhancing the learning process; Using competition wisely; Avoiding elements that slow learning; Successful training requires a plan

– Describe the first-line supervisor’s role in training crew members.
– List the various forms in which training materials are available.
– Recognize the importance of on-going safety training.
– Give examples of how to conduct effective training sessions.
– Identify the roles that motivation, competition, and performance evaluation play in training crew members.

Lesson 4: Managing Time


Handling pressure; Establishing time objectives; Deadlines and progress reports; Handling a crisis; The art of delegation; Improving your own productivity; Try saying “No”; Organizing work control methods; Don’t put off; What do you do with your time?

– Describe the influence that the quality and amount of supervision has on crew productivity.
– Explain the importance of setting deadlines and using progress reports.
– Indicator the importance of delegating work.
– List procedures a supervisor can follow to increase his or her own productivity.

Lesson 5: Stimulating Improvement


Factors influencing improvement; Improvement factors; Dealing with the factors; The facility manager’s role; The maintenance supervisor’s role; A look at several solutions; Developing a maintenance concept; The maintenance objective; Maintenance policies; Procedure development

– List the 15 factors that influence the success of any maintenance improvement effort.
– Recognize the importance and use of the maintenance concept.
– Trace the importance and use of the maintenance objective.
– Explain the importance and formation of maintenance policies
– Identify the development and role of maintenance procedures.