Lesson 1: Communication Objectives


How communication works; Training new employees; Learning about your crew; Setting an example; Giving and receiving instructions; Motivating your crew; Using communication tools; Speaking on the telephone; Publishing in the company newsletter; Giving and taking interviews

– Explain how communication works.
– Explain how to use the various communication tools.
– Give examples of effective telephone use.
– Tell how to give and receive instructions effectively.
– Demonstrate effective interview techniques.

Lesson 2: Verbal and Nonverbal Communication


Understanding the surrounding circumstances; Understanding the receiver’s background; Understanding nonverbal language; Working with language; Language growth; Building word awareness; Phrasing the message; Understanding varied meanings; Understanding other verbal clues; Understanding levels of language; Words for maintenance workers; Changes in workplace vocabulary

– Describe the importance of context in communication.
– Describe how a receiver’s background affects the message.
– Define and give examples of nonverbal language.
– Describe ways to improve vocabulary.
– Explain the importance of precise word choice.

Lesson 3: How to Listen


Listening is important; What makes a poor listener; What good listening means; Head off trouble by listening; How to be a good listener; The importance of getting feedback; Asking questions and paraphrasing; How to be open to new ideas

– Tell how to be a good listener.
– Explain what makes a poor listener.
– Give techniques for identifying problems through good listening.
– Explain the importance of getting feedback.
– Show how to ask questions and paraphrase.

Lesson 4: Communication Maintenance


What you need to be a supervisor; Oral communication skills; Making sure your instructions are clear; Handling bad news; Motivating your crew; Communication maintenance; How language is understood; Checking your language skills; Developing your vocabulary; Listening as a supervisory skill; Asking for feedback; Management vocabulary

– Give techniques for developing a management vocabulary.
– Tell how to check and maintain language skills.
– Show how to make sure instructions are clear.
– Explain how communication can motivate a crew.
– Give techniques for improving listening as a supervisory skill.

Lesson 5: Planning Your Writing


Determining your purpose; Writing to inform; Persuasive writing; Knowing your audience; The audience’s effect on what you write; Point of view; Tone; Prewriting; Organizing your writing; Writing to motivate; Think before you write

– Tell how to determine the purpose for writing.
– Explain why it is crucial to know the audience.
– Give examples of a writer’s point of view.
– List techniques used in prewriting.
– Describe how to organize a written piece.

Lesson 6: The Mechanics of Writing


Syntax; Syntactical Problems; Passive and Active Voice; Parallel Structure; Punctuation; Stoppers; Interrupters; Introducers; Commas

– Explain the importance of syntax.
– Compare the passive voice with the active voice.
– Recognize parallel structure.
– Identify the different types of punctuation.
– Give examples of comma usage.

Lesson 7: Business Writing


Using Writing Effectively; Communicating with Email; Email Memos; How Emails are Planned; Email Memo Format; Letters; Letter Format; Reports; Report Format; Progress Reports; Recommendation Reports

– Give examples of memo, letter, and report format.
– Explain how to use and write a memo.
– Explain how to use and write a letter.
– Explain how to use and write a report.