John: Good morning and welcome to today's TPC training webinar on The Hidden Value of Maintenance and Measuring Training Effectiveness. We are scheduled for no more than about an hour on today's webinar. We want to be respectful of your time, but first a couple of housekeeping items. First of all, we know everyone's is going to have questions and we're going to take time at the end of the presentation to answer those questions. So if you have questions, you'll see on the right-hand side of your, GoToWebinar bar. There's a little question tab there. Just type your question in right there and we'll get it answered at the end of the presentation. Probably the most frequent question we get from people is, can I get a copy of this presentation? And the answer to that is, absolutely yes. At the conclusion of today's broadcast, you'll get a follow-up email, with a survey and, you know, a thank you. Just, please just respond to that email. Just hit reply, respond to that email that you would like a copy of the presentation and I will send that out to you most quickly. We'll also have a copy of the broadcast up on our YouTube Channel, so if you have to cut out early or if someone in your facility or in your office wants to see the webinar and they didn't get a chance to view it, we'll have that available for you on our YouTube Channel. Hopefully, by mid-next week. Without further ado, though I do want to turn it over to our presenter. His name is Kurt Brizendine, and he's going to lead us through today's webinar, Kurt. Kurt: Thank you John, and thank you all of you for joining me today for today's webinar. And as John said, so we'll be talking about The Hidden Value of Maintenance Training Effectiveness, which also includes troubleshooting, preventive maintenance programs, and a lot of these will be a hybrid of much of what we discuss in any of one our courses. So what I mean by that... Well, let's get these out of the way here. So as John has said before, this is kind of who we are, and so most of the training we do is instructor-led, we have a big online platform. A lot of the things that we train will be referenced from our robust online program training. Also, at the same time with our staff of instructors, including myself, we can tailor our training for you if you need it and even to my own very classrooms. This course specifically... I have enough material to work with to where I can customize on the fly if you will, this class to whatever the needs of the students are in that room at that time. And so, either one, we can do that on like our open seminars or two, if you want to do it like an onsite, we can customize it for you this course for that purpose. Basically, the whole maintenance idea and, of course, troubleshooting. So, as John has pointed out, my name is Kurt Brizendine. Well, my background is I did 10 years in the navy. And so, as you can see there, I was a weapon system technician. My training involves everything to do with AC, DC, Solstice technology, digital type stuff of communications gear, radar. And, of course, my title is a fire control man, nothing to do with putting out or putting out fires, but probably I was needed to starting fires. Our motto was to put ordinates on target on time. And so, using the various weapon systems the navy had, of course, to do that which was supported by the electronic...computer systems electromechanics, motors to drive the system, of course, hydraulics, pneumatics, that kind of thing. And obviously, the ballistics, I was associated with that as well. And so, I ended getting out of the navy, because my son was born in 2007, and I got out in 2008 so that's why I chose my family over the military. When I got out of the navy, I picked up a job quickly at Exelon nuclear, where I was the maintenance engineer instructor there. Pretty much doing what I'm doing now except that the powerplant was more along the lines of prepping maintenance teams for outages. That select the fire or settle months in-between outages, that's what my job was. I would make a training for them that's customized for their needs and building mockups if necessary, and then I conduct the training accordingly. However, I was there, I was there for about two years and they made it clear that I wasn't going to get promoted without a college degree, so I went to college. And so I graduated from Northern Illinois University, a few years ago. I studied Engineering and Western History, as you can see there. I know it's kind of a strange combination but the engineering, of course, is a punctuating my technical background, but my teaching aspiration, my primary area of expertise is classroom instructor in curriculum development. The whole western history side of that is how to do the research so, say with it, write with it, that kind of stuff. And so that's kind of my background in all these. And so when I bring my company here, TPC is just that. my proclivity for classroom instruction and for content development.

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