The Value of Maintenance & Measuring Training Effectiveness Part 9
Posted by John | 07.23.18
And so, one of the things I also talk about is understanding why safety is important. It's a little...but, I understand that's a bit might have my view on this is a bit controversial, meaning that here's one of my analogies that I use and I'll tell anybody who will listen to this. So I use what's called...it's based off of Harlow's monkey experiment. So in this experiment, what you have is you have five monkeys in a room. In the middle of the room, you have a ladder and at the top of the ladder, you have a set of bananas. And so, in the beginning, what ends up happening is all the monkeys start playing king of the hill, each one trying to fight amongst each other, try to get to the banana at the top of the ladder. Now, during this onset, what then happens is that that experiment would then spray water on all the monkeys to say, "Hey, no, you cannot go up there after the banana." So after a while, behaviors established that not to go after the banana because they'll get punished if they do. Then the experiment would then, one at a time, begins replacing the monkeys with a new one. Now, the new monkey, the first thing the new monkey does is tries to go to the top of the ladder and go after it. Now, the other monkeys that have been there while beat that monkey up because they're saying, "Hey, if you do this, we're all going to get punished." So this repeats until all five or number of monkeys gets replaced. Now, at the end of this experiment what ends up happening, and you could tell this by based on the behavior of the monkeys, is that the monkeys don't even realize that the ladder is even the middle of the room. It's benign to them there's some random column in the middle of a room in our...in any room that we ever go into. They don't even realize it's there. It's just some obstacle. And so this is what happens when you have a safety program that has too many things that are associated with it, and that the technicians or the workers don't understand the purpose of each and every safety practice that you have. It becomes benign and they do it just because that's what everybody else is doing, but they don't know why that is a safety factor. They just do it because they were told to. So one of the things that makes that safety program effective is understanding that each safety thing that you have in place has a purpose. And each one of those purposes is widely known across the board to each and every technician. And as a result, one of the things to a good safety program does is also understanding to resist against knee-jerk reactions. And so, this is what make...how you can rip the differences between a company that can go 10 years without a single mishap versus a company that has a mishap every three months, even though they both have safety programs that are equally robust on paper. So the idea with safety and a lot of training at least that I do is to try to understand that every safety thing that you put in place has a reason for it. It's there to reduce a specific hazard for you and that's part of that whole, when you implement those controls, this is that awareness and documentation. This is why we put it in writing, why we put it out there, is because we recognize, we as a company or we as those who monitor safety, understand that this is a specific hazard. And so a lot of the training specifically that I do was with that kind of mentality in mind. So companies that enjoy workers have an interest in keeping the workplace safe. I mean, there's, you know, there's both a financial side of that and also just a just a humane side to that. And not only that, any one of us that's ever been involved in a mishap, I mean, they just generally suck across the board. And so, if that should be reason enough, let alone all the other stuff that kinda the financial stuff that gets us attached to it. And the last thing, I mean, I don't like to the idea of taking a company and say, "Yeah, oh, she's going to come in and find you if you're not doing this." No, it's more about along the lines that you're going to cost that guy his or that or that girl, whoever's working on the money that they need to keep up with their family or whatnot. But then again, this is also me talking from a military point of view, you know, because even when I used to...when I...the various things that I lead the Navy, I never had anybody get hurt under my watch. But I've known what other people and other units who have. And it has a huge effect not just on the company, but also their lives. And so, this in itself was one of the reasons why it's so important to take a very astute, I think, is the word I'm looking for here, position on safety. And so, it's more than just the financial issues or the legal costs of it, but also the kind of cost that it has on the individual and even the morale of the workers that are there. And so, of course, we talked about a lot of companies, everyone at the workplace has a duty and responsibility to do whatever they can to keep the working environment safe. And so, a lot of the training that we do is to be able to identify these are the examples of what it means to be safe. So, things that like I can talk about frequently like the national electrical code states that you're not allowed to, like put block in front of an electrical panel. Well, from a safety point of view that should make sense and that the purpose of having an electrical panel there and the reason why we don't have the blocks just in case someone's going to be electrocuted, that we can secure the power to it. And so, and that's what I mean by making sure that safety makes sense and that we understand why we have that as a safety issue. So you can do your part and understand the procedures the company wants you to follow, and like I said, this is from the point of view from the technician, but also understanding part of things that keeps a good morale the company as well, is to have them two things, the technician understands the company has their back to make sure that the company say "Yes, we want you to be safe, we recognize that some of the things you do are dangerous. So we, the company, are going to make sure that everything that you do or that you...that we have you do is as safe as possible, while at the same time informing you of the possible hazards." And so and the purpose of that statement was to understand the various perspectives that we can change in the training, whether it'd be from the technician point of view or from a macro top-looking down point of view. So once again, everyone there in the workplace has a duty and responsibility to keep a coworker safe. And so even like with our electrical safety, of course, we even put on there even non-qualified workers, because if you happen to be involved in the work, whether it'd be your safety person, your job is to observe the technicians who do the work, or you're a manager that requires you to do some type of regular QA type stuff, you still have to understand the hazards that are associated with them and how bad they can be, what the likelihood is of that. And, of course, what available PP that you have available to you.