The most widely adopted customer satisfaction instrument shows TPC’s Live Online maintenance training is as well received as the company’s traditional classroom training.
TPC Trainco, a division of TPC Training Systems, offers more than 2,000 local and on-site industrial skills classes each year. The brand introduced a new way to experience its instructor-led skills training in 2016, with the debut of webcast and simulcast instructor-led courses. The company’s annual Net Promoter Survey recently demonstrated that its web-based training sessions achieve customer satisfaction scores comparable to its highly regarded classroom sessions. These new training seminars are uniquely engaging because they integrate online and instructor-led training methods to produce efficient and accessible training.
TPC’s annual Net Promoter Score (NPS) customer satisfaction survey recorded similar interest levels for instructor-led online training to its traditional public seminars. The company’s public seminar training scored a 52 for the second year in a row, placing it in the upper quartile of NPS scores, while the new live online modality scored a 67. The score demonstrates that customers are responsive to the accessibility and utility of these new courses and are confident in the training capacity offered through the virtual classroom environment.
“Trainees and clients ranked interactions with instructors and the instructor’s knowledge of the topic among the best elements of the Live Online training experience,” said Andrew Kauser, CEO TPC Training Systems. “These rankings are noteworthy because they demonstrate that the digital classroom can achieve a human connection between the instructor and trainee while also enforcing the standard of quality that TPC Trainco courses are known for.”
Live Online courses uniquely offer trainees enhanced interaction with course content using virtual breakout sessions, instant polls and quick quizzes, which provide organized exercises focused on applying the material. TPC Trainco’s Live Online courses can actually improve on engagement vs. a large classroom and reinforce the material to help student retention.
TPC’s upcoming Live Online courses are scheduled as follows:
- April 3rd& 4th – Maintenance Planning
- April 5th & 6th – Predictive Maintenance
- April 17th & 18th – Electrical Ladder Drawings
- April 19nd & 20th – Generators and Emergency Power
- May 1st & 2nd – HVAC Electrical Controls and Air Distribution
- May 3rd & 4th – Chilled Water Systems
- May 15rd & 16th – Pump Repair and Maintenance
- May 17th & 18th – Understanding and Troubleshooting Hydraulics
- May 30th & 31st – Maintenance Planning & Scheduling