The Challenge

When the food production company recognized that their current training program lacked the content and flexibility needed to onboard their constant influx of new employees, they knew it was time to update their entire training program. There were several opportunities for improvement, including:

  • Employees' Lack of Foundational Knowledge: New employees joining the company consistently lacked the fundamental understanding and knowledge needed to conduct day-to-day responsibilities.
  • Limited Content & Costly Fragmented Training Delivery Methods: The previous training provider raised their rates and offered limited content through an inadequate curriculum delivery and tracking system, hindering adoption rates and knowledge transfer.
  • Omission of Essential Safety Training: The company had no established safety training program for new or established employees that could potentially lead to injury and OSHA violations.
  • Challenges in Scheduling & Downtime: Scheduling of group training yielded substantial production slowdowns from employee downtime.

The TPC Solution

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The food production company consulted with TPC, who recommended completing a Training Needs Evaluation. The two organizations completed several discussions to identify training gaps that would inform the design and development of a customized training solution to address the food manufacturer's complex needs.

From their extensive simple-to-use solutions that help companies maintain efficient and steady work performance while keeping compliant through tracking employee training and certifications, TPC recommended the following:

  • Pre-testing with TestMaster: TPC's proprietary preassessment tool allows the food production company to screen for prior knowledge to identify and recommend individualized employee training through a cloud-based user-friendly, company-branded LMS, Fusion.
  • TPC's Online Training Library: By creating a job classification-specific program comprised of selected online and easy to access classes from TPC's 1000+ hour course library, training courses targeted the technician employee base skill-gaps while also addressing specialized needs for a subset of technicians at each facility. The cost-effective courses could be accessed on an as-needed basis, either at work or home with a computer or tablet, limiting employee downtime and production slowdowns.
  • Troubleshooting Simulations: TPC's Troubleshooting Simulations teach technicians to tackle costly equipment malfunctions quickly, accurately, and safely through an immersive online training platform where they learn to complete root cause analysis of common faults. This unique training offering allows for adaptive and measurable learning that produces a tangible ROI to validate current and future training investments.
  • Post-Training Skills Assessment: With a revamped Performance Excellence Program, the food production company recognized the importance of a simplified and digital training validation and tracking system, like TPC's skills assessments, to replace the organization's outdated paper-based checklist.

99 out of 100 training participants answered a survey stating that the simulation training program helped them understand their job better, was educational, and provided real-world scenarios.

The Proof

Impressed by TPC's swift recommendations and implementation of a revamped comprehensive training solution with a single-source provider, the Corporate Reliability Center Manager committed to a six-figure, multi-year agreement.

Impressed by the updated content, diversity of the programs accessed through a variety of easy to use and cost-effective modalities, and pleased with the straightforward interaction with all stakeholders, the food production company transitioned their entire training program, including all maintenance and technician training, onboarding, and upskilling, exclusively to TPC.

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About TPC

Designed for today's industrial maintenance workforce, TPC's online and instructor-led programs cover every key discipline — electrical, mechanical, HVAC, fundamentals, instrumentation, and more. Learners train through immersive simulations, live instructors, and online training that reinforce safe, systematic troubleshooting techniques. The result is a more confident team, ready to handle complex maintenance challenges and reduce the costs associated with downtime and spare parts.

Connect with a Training Advisor

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