Case Study
TPC's Training Impact with a Global Food Manufacturer
Learn how TPC, a Certus company, partnered with one of the world's largest processors and marketers of chicken, beef and pork to expand training options for their maintenance and refrigeration workforce.
Background
A global protein processing company came to TPC to elevate their maintenance and refrigeration training. With 110 production facilities and 120,000 employees throughout the United States, a highly scalable training solution was critical to ensure consistent uptime, increase processing throughput and safeguard product quality.
Looking to standardize training across facilities and incorporate hands-on troubleshooting simulations for equipment, the company reached out to TPC to discuss what solutions would be optimal.
The Challenge
While the company already had a training program in place, they were encountering several challenges, including:
- Training a distributed workforce
- Multiple training providers
- Maintenance skill gaps
- Lack of hands-on training
- Inefficient refrigeration training
The Opportunity
The company's maintenance department lead wanted to address skill gaps through a safe, hands-on approach to electrical troubleshooting that went beyond theory. They believed that by combining people, process and equipment, "you get the end result you are looking for."
Additionally, the refrigeration training manager was looking for comprehensive new hire training options for refrigeration department workers that would expedite onboarding and increase knowledge transfer. They needed a solution that was easily accessible, trackable and affordable.
TPC's extensive workforce training options — from hands-on virtual simulations to more than 2,000 self-directed online courses — addressed the company's unique training needs.
The TPC Solution
The company leveraged two of TPC's products that directly aligned with the challenges they were aiming to solve. By adopting TPC's simulation training — interactive, hands-on computer simulations that are cost-effective, engaging and realistic — employees experienced a completely safe environment for working with dangerous electrical currents and improved knowledge retention.
Additionally, through four specialized online refrigeration courses, the company received an affordable, easily accessed and comprehensive training solution that employees could complete at their own pace.
99 out of 100 training participants answered a survey stating that the simulation training program helped them understand their job better, was educational, and provided real-world scenarios.
The Proof
With noticeable improvements in performance, productivity, and engagement, TPC's Simulation Training System and the four self-paced online ammonia refrigeration courses were met with universal acclaim. While the company started with 75 licenses, that number grew to 120 licenses over two years - a 60% increase. Additionally, 99 out of 100 training participants answered a survey stating that the simulation training program helped them understand their job better, was educational and provided real-world scenarios.
Commenting on the new training program, the company's manager of maintenance training remarked, "I continue to be blown away by the software. I still get excited about the program. If anyone is looking to address electrical troubleshooting, TPC simulation training is the answer."
The company's refrigeration training manager reflected on the ease of engaging with TPC, the quality of the course content and how simple the courses were to assign, stating, "The courses are easy to deliver, track, and manage. I'd like to see TPC's refrigeration courses as mandatory for all new hires."
About TPC
TPC delivers scalable, subscription-based eLearning and instructor-led live training built for industrial maintenance teams. From electricians and mechanical technicians to HVAC and refrigeration technicians (and beyond), learners gain hands-on experience through online and simulation-driven courses. Each program aligns with real-world technical standards and maintenance best practices, helping your workforce strengthen troubleshooting skills, minimize unplanned downtime, and extend the life of equipment.
Ready to explore the operational improvement possibilities training creates?
